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What are TelstraClear Enterprise Speech Recording solutions?
TelstraClear can help your organisation deploy call and desktop recording interactive solutions that enable interactions to be replayed and reviewed at a later stage - often a legal requirement for financial and contractual discussions. This allows your business to engage with customers after listening to and fully evaluating the complete interaction between the customer and your contact centre - helping to remove any reason for a dispute or doubt.
Analysis of a sample of calls also allows your organisation to train Customer Service Representatives in areas of concern, improve customer satisfaction, increase sales, and implement KPIs for staff - all of which can provide opportunities for new revenue and increased productivity.
TelstraClear Enterprise Speech solutions include:
- Enterprise conformance recording (all calls)
- Enterprise quality recording
- Scoring and evaluation software
- Enterprise desktop/screen interaction recording
- Attaching CTI and ACD data to recorded contacts
- Network quality recording (only for TelstraClear Network Contact Centre handsets)
- Consultancy Service
How can TelstraClear Enterprise Speech Recording solutions benefit my business?
TelstraClear Enterprise Speech solutions can enable your business to:
- Optimise contact centre training needs and requirements
- Minimise litigation when disputes arise
- Increase sales revenue
- Increase productivity
Why choose Enterprise Speech Recording solutions from TelstraClear?
TelstraClear is a leader in the deployment of contact speech and desktop recording solutions for customers of all sizes - from multi-site corporates to single-site automated call distributors.
We provide local resource for consulting, implementation and support for the integration of a solution with other contact centre technologies.
