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What are TelstraClear Enterprise Speech Recognition solutions?
TelstraClear can help your organisation deploy innovative interactive solutions that enable routine enquiries to be handled by speech-enabled applications. This can free up your call centre staff to focus on more complex customer calls, which in turn can provide opportunities to generate new revenue.
TelstraClear Enterprise Speech solutions include:
- TelstraClear Voice Activated Dialler
- Voice Authentication (Identification & Verification using token questions or voice biometrics)
- Open Navigator & Directed Voice Menus
- TelstraClear Enterprise Survey (link to http://www.telstraclear.co.nz/products/contact-centres/enterprise-survey/)
- Consultancy Service
How can TelstraClear Enterprise Speech Recognition solutions benefit my business?
TelstraClear Enterprise Speech solutions can enable your business to:
- optimise contact centre management and reduce the need for reception staff
- provide 24/7 customer service for simple enquiries, such as store times and locations
- create real-time cost effective phone based surveys
- better understand your customers and staff
- measure customer awareness and reaction to marketing campaigns as they happen
Why choose Enterprise Speech Recognition solutions from TelstraClear?
TelstraClear is a leader in the deployment of speech solutions and the owner of New Zealand's largest grammars database. Our best-of-breed speech platform and hosted and co-hosted solutions enable us to deliver the most appropriate solution for your organisation. In addition, TelstraClear Enterprise Speech solutions integrate with our inbound services to provide end-to-end routing and screen pop technology, Toll free (0800 and 0508), and an extensive range of TelstraClear contact centre solutions.
