TelstraClear will provide Contact Centre Technology tailored to suit your specific needs. Solutions can be designed then implemented to suit your budget, timeframes and specific technology requirements.

In addition to advanced automatic call distribution (ACD) and queuing, our contact centre solutions include:

• Real time management information
• Enhanced computer telephony integration (CTI)
• Contact media integration (CMI)
• Interactive voice response (IVR) capabilities ( DTMF and Speech Recognition)
• Integration with the Internet.
• VOIP
• Inbound and Outbound Calling
• Skill Based Routing
• Multi Location Contact centre ( Virtual Contact Centre )
• TelstraClear Enterprise Survey
• Consultancy

Plus TelstraClear's network products

TelstraClear contact centres also provide network products and services designed to meet the needs of your contact centre operation including Business Calling Plans, TollFree, Internet, Data and advanced services such as online payment gateway.